Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
Last updated: August 15, 2026
SUBSCRIPTION CANCELLATION
You can cancel your OAK subscription at any time — no minimum term, no cancellation fees, no questions asked. Cancelling is as easy as signing up. You have two options:
- Manage it yourself online: log in to your subscription portal at https://portal.oakvitality.com/ (also linked as "Manage subscription" in your order and reminder emails) and click Cancel.
- Email us at support@oakvitality.com from the email address on your account and we'll cancel it for you. We confirm every cancellation by email within two (2) business days.
WHEN CANCELLATION TAKES EFFECT
Your cancellation takes effect immediately for all future orders: you will not be charged again after cancellation. Please note that cancelling does not cancel an order that has already been processed. Recurring orders are processed automatically on your scheduled billing date and are typically dispatched within one (1) business day. If your subscription was active when your recurring order was generated, that order will continue through fulfillment even if the subscription is cancelled afterward.
You will receive a reminder email before each recurring order is processed. Any change — including cancellation — must be submitted before the order is processed.
PAUSE OR SKIP
Not ready to cancel? You can pause your subscription, skip your next order, or change your delivery date or frequency in your subscription portal at any time. This keeps your subscription — and your subscription discount — active.
ONE-TIME PURCHASES
One-time purchases cannot be cancelled once the order has been processed. If your order has not yet shipped, contact us at support@oakvitality.com as soon as possible and we will do our best to accommodate your request. Orders that have already shipped cannot be cancelled but may be returned in accordance with our Refund Policy.
REFUNDS
Recurring orders that have already been charged and shipped are not refunded on a pro-rated basis for cancellation alone, and unused days of a subscription period are not refunded. However, every order — including subscription orders — is covered by our money-back guarantee as described in our Refund Policy: https://oakvitality.com/policies/refund-policy.
CONTACT
Email: support@oakvitality.com
Hours: Monday–Friday, 7:00 AM – 5:00 PM CST
We respond within 24 hours during business hours.